Trusted Shops

Prior to accreditation, all online retailers are subjected to comprehensive security tests. This testing, with over 60 individual criteria, is based on consumer protection requirements as well as national and European legislation. These include creditworthiness, security mechanisms, price transparency, provision of information, customer service and data protection. These quality criteria are subjected to constant review and adapted to the latest developments in the areas of case law and consumer protection.

As a result of this security, Trusted Shops can provide consumers with a free money-back guarantee in case anything goes wrong with the order. Thanks to this insurance, customers can shop without any financial risk.

The money-back guarantee applies to non-delivery, non-reimbursement after goods are returned and credit card misuse. With this, Trusted Shops is providing consumers with a service which is unique in Europe. Atradius, the world’s second largest lending risk insurer, is the risk bearer.

Should problems occur with an online retailer, the customer can turn to the experienced, multilingual Trusted Shops service centre via the online system, e-mail or telephone. Here he/she will receive professional help, e.g. with the reverse processing of transactions. Trusted Shops mediates in any and all problems between customers and online shops.

Because it is simple and cost-efficient, our dispute settlement procedure is supported by the European Commission. To date, no court proceedings have ever been necessary for any of the disputes processed by Trusted Shops. Mediation has always led to an agreeable solution for all those involved.

To provide this security, Trusted Shops offers a comprehensive service for the benefit of both the shop operator and the consumer, which encompasses accreditation, trustmark, buyer protection and customer service. Trusted Shops is the leading system for secure buying in Europe. Since the company was founded, over 10,000 retailers have been accredited.

Its customers include Vacando, Tailor Store, Redcoon, Zalando, OBI, Onlineprinters and and many other well-known brands, plus a number of small and medium-sized companies. Trusted Shops is supported by the European Commission for its effective consumer protection and the promotion of SMEs and recommended by the D21 initiative.

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